Instagram Story Mention Reply – Reflys Help Guide

When someone tags your business in their Instagram Story, Reflys helps you reply automatically to ensure instant customer engagement.

Whether it’s a happy customer showing off their order or a follower giving your brand a shout-out, our Story Mention Reply Trigger makes sure you respond fast with a friendly message, a discount offer, or anything you like.

This feature is perfect for:

  • Saying thank you instantly
  • Starting a conversation with fans
  • Sending special offers or links
  • Building stronger customer relationships

All without any difficulty.

How to Set Up Story Mention Reply in Reflys

Setting it up is super easy:

Step 1: Go to Automation in the Reflys Dashboard

Click:
 Automation → Basic → Instagram → Story Mention Reply

story mention reply basic

Step 2: Create a Flow

You can create a new automation from scratch.

You’ll also see a preview screen to check how it looks before going live.

Create flow of Instagram Story Mention

Step 3: Customize the Message in a Flow Builder

In the edit panel, you can add:

  • Custom text message
  • Image
  • Delay
  • Data collection
  • Video
  • Audio 
  • Cards
Customize Message in Automation

Step 4: Go Live

When everything looks good, save the changes and click Set Live to publish.

go live image

Done! You’re now auto-responding to every story mentioned.

Limitations to Keep in Mind

There are just a couple of small rules:

  • The trigger only works when someone mentions your account using @yourname in their story
  • It only works for public accounts (no private users)

So, if someone tags you without using the “@” or they have a private account, the reply won’t trigger.

Why Use This Feature?

Story mentions are gold. They are real people, who discuss your brand and this is just an occasion to send a response, tell them how much you appreciate them and establish a connection.

You can:

  • Send a discount
  • Share a link 
  • Ask for a review
  • Or just say thanks

It works like that

And the best part? It’s 100% automated with Reflys.

Need Help?

Story mentions are gold
Story mentions are gold

Did you say your reply is not working, or you require assistance in configuring this, our Reflys Support Team is just a message away.

On this page

Scroll to Top