Instagram Story Mention Reply – Reflys Help Guide

When someone tags your business in their Instagram Story, Reflys helps you reply automatically to ensure instant customer engagement.

Whether it’s a happy customer showing off their order or a follower giving your brand a shout-out, our Story Mention Reply Trigger makes sure you respond fast with a friendly message, a discount offer, or anything you like.

This feature is perfect for:

  • Saying thank you instantly
  • Starting a conversation with fans
  • Sending special offers or links
  • Building stronger customer relationships

All without any difficulty.

How to Set Up Story Mention Reply in Reflys

Setting it up is super easy:

Step 1: Go to Automation in the Reflys Dashboard

Click:
 Automation → Basic → Instagram → Story Mention Reply

Step 2: Create a Flow

You can create a new automation from scratch.

You’ll also see a preview screen to check how it looks before going live.

Step 3: Customize the Message in a Flow Builder

In the edit panel, you can add:

  • Custom text message
  • Image
  • Delay
  • Data collection
  • Video
  • Audio 
  • Cards

Step 4: Go Live

When everything looks good, save the changes and click Set Live to publish.

go live image

Done! You’re now auto-responding to every story mentioned.

Limitations to Keep in Mind

There are just a couple of small rules:

  • The trigger only works when someone mentions your account using @yourname in their story
  • It only works for public accounts (no private users)

So, if someone tags you without using the “@” or they have a private account, the reply won’t trigger.

Why Use This Feature?

Story mentions are gold. They are real people, who discuss your brand and this is just an occasion to send a response, tell them how much you appreciate them and establish a connection.

You can:

  • Send a discount
  • Share a link 
  • Ask for a review
  • Or just say thanks

It works like that

And the best part? It’s 100% automated with Reflys.

Need Help?

mentions image

Did you say your reply is not working, or you require assistance in configuring this, our Reflys Support Team is just a message away.

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