Conversation Starters for Facebook Messenger
Ever landed on a page and didn’t know what to say? That’s exactly how many visitors feel when they first message a business on Facebook. At Reflys, we use Conversation Starters to break the ice and make chatting simple. These are quick-reply buttons that pop up when someone messages your page for the first time.
We help:
- Start chats more easily
- Guide people to the right answers
- Build trust by showing you’re ready to help
- Boost your page’s engagement
Many people are unsure about clicking the Get Started button, especially after seeing Facebook’s privacy notice. That’s where these starters make things easier—they give your visitors a reason to interact right away.
How to Set Up Conversation Starters in Reflys
Follow these easy steps to turn them on:
1. Go to Automation
From your Reflys dashboard, click on Automation > Basic
Choose Messenger → then click Conversation Starters
2. Add Questions
Click the + Add Question button. You can create up to 4 questions.
For each one, you’ll:
- Add a text (this is the question users will see)
- Edit the already attached automation
- Or create a new one directly from this screen
3. Preview and Activate
After adding your questions, you’ll see a live preview on the right side of the screen.
If everything looks good, click the top corner and click Publish.
Now, your Conversation Starters are live!
How to Test Conversation Starters
Testing is simple:
- Open Messenger on your phone or desktop
- Use your personal Facebook profile to message your business page
- If it’s your first time messaging the page, the Conversation Starters will appear
- If they don’t show up, delete the existing chat and try again
The conversation starters appear like that
These buttons only show up in new conversations—they won’t appear if there’s already a chat history
Limitations
Here are a few limitations and notes to be aware of:
- You can add up to 4 questions (Meta’s API limit)
- Conversation Starters only appear once—when a new user messages your page for the first time
- If someone taps a Messenger Ref URL link and Conversation Starters are enabled, the linked question automation will trigger, not the Ref URL flow
Select the category that best matches what your business does. This helps people understand your services better.
Pro Tip
Use short and helpful questions like:
- “What are your business hours?”
- “How do I place an order?”
- “Can I talk to support?”
“Where is my order?”
This makes it easier for people to click and get what they need—fast.
Still Need Help?
If your Conversation Starters aren’t working as expected, or you need help setting them up, feel free to reach out to the Reflys Support Team. We’re here to help!